Nail Salon Terms & Conditions

1. Appointments and Bookings

All appointments are subject to availability. We recommend booking in advance to secure your preferred time, technician and service.

Please arrive on time for your appointment. If you are running late, please contact us as soon as possible. If you arrive more than 10 minutes late, we may need to shorten, change or reschedule your appointment. Full service pricing may still apply.

2. Deposits

Some appointments may require a deposit to secure the booking. Deposits are applied towards the total cost of your service.

Deposits may be retained where a client cancels, reschedules late, or does not attend their appointment, as this time has been reserved specifically for them.

Deposits are non-refundable where less than 24 hours’ notice is provided, except where required under Australian Consumer Law or where we agree otherwise.

3. Cancellations and Rescheduling

We understand that plans can change. To avoid losing your deposit or being charged a cancellation fee, please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations or rescheduling requests made with less than 24 hours’ notice may result in the deposit being forfeited or a cancellation fee being charged.

4. No-Shows

If you do not attend your appointment and do not notify us, your deposit may be forfeited.

Repeated no-shows or late cancellations may require full prepayment for future bookings.

5. Service Results and Client Responsibility

We take care to provide high-quality nail services using professional products and techniques. However, nail results and longevity can vary depending on nail condition, lifestyle, aftercare, product choice and client maintenance.

Clients are responsible for following any aftercare advice provided by the technician. Damage caused by picking, biting, misuse, impact, harsh chemicals, improper aftercare or external factors is not considered a salon defect.

6. Nail Repairs, Defects and Concerns

If you believe there is a defect or issue with your nails, please contact us as soon as possible, ideally within 24 hours of noticing the issue.

For us to assess the issue properly, concerns should be reported promptly and photos may be requested. Where the issue is found to be due to the service provided, we may offer a repair, correction or other suitable remedy in accordance with Australian Consumer Law.

Complimentary repairs are generally only available where the issue is reported within a reasonable time 24 to 48 hours and is assessed as being related to the original service. Issues caused by wear and tear, accidental damage, picking, biting or failure to follow aftercare may be treated as a paid repair.

Nothing in these terms limits your rights under Australian Consumer Law.

7. Refunds

We do not offer refunds simply for change of mind, change of colour choice, design preference, or because a client later decides they would have preferred a different style, length, shape or finish.

If there is a genuine problem with the service, we will assess the issue and provide an appropriate remedy in line with Australian Consumer Law. This may include a repair, correction, replacement service, partial refund or other remedy depending on the circumstances.

8. Health, Allergies and Medical Conditions

Clients must advise us before their appointment of any allergies, sensitivities, infections, injuries, skin conditions, medical conditions, pregnancy-related concerns or previous reactions to nail products.

We reserve the right to refuse, alter or stop a service if we believe it may be unsafe or unsuitable for the client, technician or other clients.

If you have a suspected nail infection, open wound, severe irritation or contagious condition, we may be unable to perform the service and may recommend that you seek medical advice before rebooking.

9. Children and Guests

For safety and comfort, children and additional guests should only attend where necessary and must be supervised at all times.

Our salon contains sharp tools, chemicals, electrical equipment and professional products. We are not responsible for accidents caused by unsupervised children or guests.

10. Pricing and Service Changes

Prices are subject to change without notice. The final price may vary depending on nail condition, product removal, nail art, length, repairs, additional work or changes requested during the appointment.

We will endeavour to advise of additional costs before proceeding.

11. Gift Cards and Promotions

Gift cards, vouchers and promotional offers are subject to their stated terms and expiry dates.

Promotions cannot be exchanged for cash and cannot be combined with other offers unless stated otherwise.

12. Right to Refuse Service

We reserve the right to refuse service where a client behaves in a way that is aggressive, abusive, threatening, discriminatory, unsafe, intoxicated or inappropriate.

Abuse towards our staff, technicians, clients or business will not be tolerated. This includes verbal abuse, harassment, threats, intimidation, offensive language, discriminatory behaviour or unreasonable conduct.

Clients who behave in this way may be asked to leave, refused future bookings, or have appointments cancelled.

13. Photos and Social Media

We may ask to take photos or videos of completed nail services for our records, portfolio, marketing or social media.

Please let us know if you do not wish for your nails to be photographed or used in promotional content.

14. Personal Belongings

Clients are responsible for their personal belongings while in the salon. We are not liable for lost, stolen or damaged personal items unless caused by our negligence.

15. Acceptance of Terms

By making a booking, paying a deposit, attending an appointment or receiving a service, you agree to these Terms & Conditions.